What would you change [for the better] about your cable company?

I'm doing research for a project in which I have do devise and implement a new strategy of running a business. In this case improving a cable company centered around the needs and whats of the consumer.

What would you change [for the better] about your cable company?
Cheaper service would definately be number one, I would like to see computer connectable DVR units, faster upload bandwidth, all in all WOW has been great to me but all companies could use a little improvement i could also use more reliable service during thunderstorms. (Mine is actually flickering in and out right now)
Reply:When I was using them the customer services telephone help line needed major surgery, it was hopeless.
Reply:How much time do you have? Comcast and RCN both suck. Customer service is extremely bad, and their service sucks.





Service reps don't know what they're talking about. It's like they have a simple formula that they use for everyone when there's internet problems. My internet service often has down times when I can't get on for hours, and everytime I call, I get the same solution: Unplug the cable modem for 10 seconds, then plug it back in. And it never works.





Service reps also have an attitude. An answer is only as good as the question,. so when their question is unclear, it's not my fault that I give them the wrong answer. They start getting mad because I couldn't their question.





I had a tech come over to fix my internet interruptions, and guess what? He didn't fix it. I'm still having the same problem so he'll be stopping by again next week because he didn't fix it the first time.
Reply:I think it would be great to get and pay for only those channels that you want, instead of having to pay for a package and not watch half the stuff.